Customer Service Hours
(all times EST)

Monday - Friday
10:00am - 7pm

Saturday
12pm - 6pm

Sunday
12pm - 5pm

 
Telephone
(914) 244-DOGS
 
Fax
(914) 244-3687
 
Address

Just Dogs! Gourmet
134 Main Street
Mount Kisco, NY 10549

 
 

CUSTOMER SERVICE
 
 
Placing an Order

We believe that quality and freshness are at the heart of what we do. We pride ourselves on baking, decorating and packaging each treat by hand. That's why as soon as your order is placed, our Barkery staff goes to work custom-preparing and packaging your dog's treats -- freshness guaranteed!

Placing Your Order
After your order is placed, we'll send you an E-Mail confirming your order and expected delivery date. Please allow for up to 3 days of preparation before your order is shipped. Orders placed during the Christmas holiday season, warm weather months and orders including personalized treats may result in longer preparation and delivery times. We'll notify you of any extended preparation times in the order confirmation E-Mail.

Celebrating a birthday or other event?
Let us know! We're happy to arrange delivery of your order on or before a certain date! Did you know that we gift wrap and can include a birthday or holiday card with your order?

As soon as your dog's order leaves the Barkery, we'll send you the shipping and tracking information by E-Mail. Give us a call or E-Mail us at shipping@justdogsny.com if you have any questions about delivery.

Shipping

UPS Ground
Guaranteed delivery within 5 days to all 50 states and Puerto Rico. See the map to estimate your orders time-in-transit.

UPS GROUND FLAT RATE SHIPPING

ORDER TOTAL

SHIPPING RATE

$0.00 - $24.99

$6.99

$25.00 - $49.99

$8.99

$50.00 - $74.99

$9.99

$75.00 - $99.99

$12.99

$100.00 - $124.99

$16.99

$125.00 +

$19.99





UPS 2nd Day Air
Guaranteed delivery by the end of the 2nd day to all 50 states and Puerto Rico. Some limitations apply to certain addresses in Alaska and Hawaii. Please order by 10:00 AM (EST) for same business day shipping. If we receive your order after 10:00 AM (EST) your order may ship on the next business day.

UPS Next Day Air
Guaranteed next-business-day delivery to all 50 states and Puerto Rico. Depending on your location, your shipment will arrive on or before 10:30 AM, 12 PM, or end of day. Some limitations apply to certain addresses in Alaska and Hawaii. Please order by 10:00 AM (EST) for same business day shipping. If we receive your order after 10:00 AM (EST) your order may ship on the next business day.

UPS International Shipping Services
For shipments outside of the United States, please call us or email us at shipping@justdogsny.com

Returns and Damaged Treats

Our commitment to quality doesn't end after your package leaves the Barkery!

If you are not completely satisfied with the Gourmet Dog Treats you have chosen, Contact Us within three days of delivery. We'll be happy to issue a merchandise credit toward your next order.

In the event your treats arrive damaged (broken, melted, etc.) please Contact Us within 24 hours of delivery. We'll promptly send out a replacement order and a UPS pre-paid return shipping label. Please repackage the broken treats in the original packaging and send them back to us using the UPS pre-paid shipping label (call 800-PICK-UPS to schedule a free pick up.)

Please Contact Us if you have any questions!

Privacy Policy

Our Commitment to Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the Just Dogs! Gourmet website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access or Correct Your Information:You can access all your personally identifiable information that we collect online and maintain by securely logging into your account. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us:
Should you have other questions or concerns about these privacy policies, please call us at (914) 244-3647 or send us an email at info@justdogsny.com.

Credit Card Security Policy

You can shop at Just Dogs! Gourmet online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

•128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

•Industry leading encryption hardware and software methods and security protocols to protect customer information.

•Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Just Dogs! Gourmet is registered with the
Authorize.Net Verified Merchant Seal program.